Conveyor Training: Fenner Conveyors’ Unique Approach to Customer Support
Fenner Conveyors recently hosted another conveyor training day at its Registered Training Organisation (RTO) in Kwinana, Western Australia.
Participants from Rio Tinto's technical team received an in-depth explanation of conveyor belt and system engineering from Fenner Conveyors’ embedded engineers. This practical approach to customer support allowed participants to learn more about how Fenner Conveyors engineers belting unique to system and application requirements.
Principal Engineer, Mike Finlen, said “This is the third successful training day we've hosted here at Kwinana, thanks to the positive feedback and impactful outcomes of our previous sessions.”
The training day kicked off with an engaging presentation by Fenner Conveyors’ Engineered Conveyor Solutions (ECS) team, who provided a demonstration using on-site training conveyor equipment.
“Having our training school right here at the same location as our conveyor belt factory facilities enhanced training - not only for our service and manufacturing personnel, but our customers through opportunities like today,” said Finlen.
The Rio Tinto team also received a tour of Fenner Conveyors’ world-class steel cord conveyor belt factory, including insight into the company’s strict quality assurance processes completed in its on-site laboratory.
“Our customers always benefit from seeing our belt manufacturing processes first-hand and the rigorous quality checks we employ to ensure belt performance in the field,” said Finlen.
“Once customers attend this type of training opportunity, it’s clear the lengths we go to for ensuring highly engineered and quality conveyor solutions.”
